Booking and Payment Policy:
Booking is confirmed after completing the required information, providing correct documents, and paying the required amount through the approved payment methods at Al-Maqam. The client acknowledges that any error or deficiency in the data or documents may lead to a delay or rejection of the request by the relevant authorities or service providers.
Service prices may vary according to the season, availability, package type, hotels, transportation, ticket prices, and official fees. A booking is not considered confirmed until an official confirmation is issued by Al-Maqam or the relevant service provider.
Visa and Umrah Services Policy:
Al-Maqam provides visa and Umrah services based on the data and documents submitted by the client, and in accordance with the conditions of the relevant official authorities inside and outside the Kingdom of Saudi Arabia. The client acknowledges that the approval or rejection of the visa is at the discretion of the official authorities, and Al-Maqam does not guarantee the issuance of the visa in case of any deficiency or error in the data or any reason beyond its control.
The client must ensure the accuracy of all data and documents before submission, including passport, personal photos, ID, and contact information. They must also adhere to the official instructions regarding Umrah and visit permits, timings, and allowed duration.
Online Store Policy:
The Al-Maqam online store offers products and supplies related to Umrah and travel. Products and prices are displayed based on availability, and prices or offers may vary from time to time.
The client is responsible for verifying the product details, size, quantity, and order price before completing the purchase. In case of a defect in the product or an error in the order, the client has the right to request an exchange or return according to the return policy published on the site and the regulations in force in the State of Kuwait.
eSIM Internet Cards Policy:
The eSIM service is subject to the terms of the service provider, package type, covered country, validity period, and data size. The client must ensure that their device supports eSIM service before purchase.
Al-Maqam is not responsible for the failure to activate the card due to device incompatibility, incorrect data entry, deletion of the card after activation, expiration of the validity period, or weak coverage resulting from the network operator in the country of use.
After sending the activation data or QR code for the card, the service may become non-refundable if it has been activated or used.
Liability Limitations Policy:
Al-Maqam makes every effort to provide accurate and organized services; however, it is not responsible for any delays, cancellations, or changes resulting from causes beyond its control, including decisions by official authorities, delays in visa issuance, airline changes, hotel conditions, weather conditions, congestion, technical malfunctions, or force majeure.
The client is also responsible for the accuracy of their data and documents and for adhering to travel instructions and the official authorities in the country of departure and arrival.
Communication and Customer Service Policy:
Al-Maqam provides official channels for communication and customer service to assist clients with inquiries, bookings, order tracking, complaints, and technical support. All requests are handled according to priority and the nature of the service.
Clients can contact Al-Maqam through the official number, website, or approved communication channels published on the site.
Al-Maqam Kuwait Company reserves the right to modify or update these policies from time to time in accordance with applicable regulations and the policies of official authorities and service providers.
Continuing to use the site after any update is published constitutes the user's acceptance of the modified policies.